Retrun Policy

Cancellation Policy:

• Orders cannot be canceled once placed due to the use of multiple third-party fulfillment companies and logistical complexities.

Returns:

• To initiate a return, provide a receipt or proof of purchase. Do not send the item back without confirmation.
• Returns must be made within 15 days of delivery.
• Items must be in their original condition. Partial refunds may apply for items not in their original state, damaged, or missing parts due to reasons beyond our error.
• If the received products differ from those ordered, we will provide the correct items.

Defective Products:

• For significant defects, contact us for support. We will provide repair instructions and a free repair kit.
• For initial defects affecting product posture, reach out immediately.

Refunds:

• Upon receiving and inspecting your return, we will inform you about the refund approval or rejection via email.
• Approved refunds are processed to the original payment method within a specific time frame.
• Refunds exclude import duties, taxes, VAT, and damage caused by the customer.

Delayed or Missing Refunds:

• Check your bank account, contact your credit card company, then your bank for processing status.
• If the refund is still missing, contact support@dieselegrdelete.com.

Sale Items:

• Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Shipping for Returns:

• Customers bear the return shipping costs, which are non-refundable.
• For returns over $1,000, consider a trackable service or shipping insurance.
• We do not guarantee receipt of your returned item.

Visit our Repair section for additional guidance on product repairs and maintenance.